{"id":1421,"date":"2024-01-12T23:21:27","date_gmt":"2024-01-12T23:21:27","guid":{"rendered":"https:\/\/keepdabeat.com\/?page_id=1421"},"modified":"2024-01-27T00:22:31","modified_gmt":"2024-01-27T00:22:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/keepdabeat.com\/es\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1421\" class=\"elementor elementor-1421\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b775554 e-flex e-con-boxed e-con e-parent\" data-id=\"b775554\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2697ab elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a2697ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b82524d animated-slow elementor-invisible elementor-widget elementor-widget-shortcode\" data-id=\"b82524d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-1414 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-1414.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1414.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1414.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1414.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1414.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1705101000\"><div id=\"sp-ea-1414\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14140\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14140\" aria-controls=\"collapse14140\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\u00bfEs seguro nuestro sitio web?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14140\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14140\"> <div class=\"ea-body\"><p class=\"p1\">Nuestro sitio utiliza tecnolog\u00eda SSL y HTTPS para garantizar la seguridad de tu navegaci\u00f3n. Est\u00e1 desarrollado y alojado a trav\u00e9s de WooCommerce.\nTodas las transacciones con tarjeta se procesan de forma segura mediante WooCommerce Payments\/Stripe y PayPal.\nNo almacenamos informaci\u00f3n de tarjetas de cr\u00e9dito o d\u00e9bito, ni en l\u00ednea ni fuera de l\u00ednea.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14141\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14141\" aria-controls=\"collapse14141\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\u00bfQu\u00e9 formas de pago aceptamos?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14141\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14141\"> <div class=\"ea-body\"><p class=\"p1\">Aceptamos la mayor\u00eda de tarjetas de cr\u00e9dito y d\u00e9bito. Tambi\u00e9n puedes pagar mediante PayPal, Apple Pay y Google Pay.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14142\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14142\" aria-controls=\"collapse14142\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\u00bfPor qu\u00e9 fue rechazada mi tarjeta?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14142\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14142\"> <div class=\"ea-body\"><p class=\"p1\">Si tu tarjeta fue rechazada, puede deberse a varios motivos, o simplemente a un error al ingresar los datos.\nTen en cuenta que quien rechaza la operaci\u00f3n es tu banco o la entidad emisora de tu tarjeta.\nTe recomendamos contactar directamente con ellos para obtener m\u00e1s informaci\u00f3n.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14143\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14143\" aria-controls=\"collapse14143\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">Quiero cancelar o modificar mi pedido, \u00bfc\u00f3mo lo hago?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14143\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14143\"> <div class=\"ea-body\"><p class=\"p1\">Por favor, escr\u00edbenos a info@keepdabeat.com.\nSi ya has recibido los art\u00edculos, deber\u00e1s devolverlos sin usar y en su estado original.\nReembolsaremos el valor total del pedido (menos los gastos de env\u00edo iniciales) en un plazo m\u00e1ximo de 30 d\u00edas.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14144\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14144\" aria-controls=\"collapse14144\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">He recibido mi pedido y ya est\u00e1 da\u00f1ado, defectuoso, \u00bfqu\u00e9 puedo hacer?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14144\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14144\"> <div class=\"ea-body\"><p class=\"p1\">Si alg\u00fan art\u00edculo llega da\u00f1ado o con un defecto, cont\u00e1ctanos primero por correo electr\u00f3nico a info@keepdabeat.com y te daremos las instrucciones necesarias para el proceso de devoluci\u00f3n.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14145\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14145\" aria-controls=\"collapse14145\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">Mi pedido incluye un art\u00edculo en preventa, \u00bfme lo enviar\u00e1n?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14145\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14145\"> <div class=\"ea-body\"><p>S\u00ed, pero esperaremos a que todos los productos en preventa est\u00e9n disponibles para enviar el pedido completo.\nLas fechas de env\u00edo pueden variar seg\u00fan la producci\u00f3n o los tiempos de entrega de nuestros proveedores.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14146\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14146\" aria-controls=\"collapse14146\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">He realizado un pedido pero no he recibido un correo de confirmaci\u00f3n. \u00bfSe ha procesado correctamente?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14146\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14146\"> <div class=\"ea-body\"><p class=\"p1\">hemos recibido sin problemas.\nEnviamos un correo de confirmaci\u00f3n autom\u00e1tico y otro cuando el pago ha sido procesado y el pedido enviado.\nSi no lo has recibido, revisa tu bandeja de spam o escr\u00edbenos para confirmar.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-14147\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse14147\" aria-controls=\"collapse14147\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\">\u00bfCu\u00e1ndo recibir\u00e9 mi pedido?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse14147\" data-parent=\"#sp-ea-1414\" role=\"region\" aria-labelledby=\"ea-header-14147\"> <div class=\"ea-body\"><p>odos los pedidos se env\u00edan dentro de los 3 d\u00edas h\u00e1biles, de lunes a viernes, si se realizan antes de las 14:00 (hora GMT\/BST).\nLos pedidos hechos durante el fin de semana se procesan a partir del lunes.<\/p><p>Si seleccionaste un servicio de env\u00edo prioritario y realizaste tu compra antes de la 13:00 GMT\/BST, el env\u00edo se har\u00e1 el mismo d\u00eda.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1421","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s - keepdabeat.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/keepdabeat.com\/es\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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